God Damn I hate Dealerships So Bad
Posted: Fri May 25, 2007 12:29 pm
Alright I will try to make a long story somewhat short, so here I go.
Leslies 04 neon we noticed was loosing oil. We would change the oil and of course check it here and there between oil changes. All of a sudden no oil was showing up on her dipstick or on just the last 1/4" of it. I would top it off, would take oh i think 1-2 quarts to get it in the safe zone. So car is out of its normal warranty but we have the exteneded(what a joke). So we took it to the retardship, told them the problem. They diagnosed it as a bad crank seal. In my mind I knew that wasnt the problem. I saw a little sippage, at the seal, but nothing more than normal and not enough to be loosing that much oil in less than 3,000 miles.
But the dealership insisted that was the problem. So we had to pay the $100 deductable to use our "extened warranty" so they would fix the seal. This was oh a 2-3 months ago we had this done. Well right after we picked it up Leslie sayed it was vibrating really bad and making bad noises when she started it up. I told her to call the dealership back and get it taken back in as they probably screwed it up. We got it back in a month after they did the work. They looked it over and said we dont see anything wrong, bring it back when you can better pin point where the noise is coming from. I was like what the hell, you idiots are supposed to be the trained mechanics, I am just a shade tree mechanic, but whatever. So i got busy with my job and working on my car I neglected the neon
shame on me right.
I am on vacation since we just had our baby, so today I went and gave the car a real thorough look over. Put it on stands, checked the exhaust for clearance, checked the physical condition of the crank pulley, checked the bottom engine mount. nothing appeared wrong there. So i checked the top engine mount after i put the car on the ground. I couldnt move it side to side. What the hell I was thinking. So i proceeded to take it off to see what the problem was. And thats when i saw it, so obvious I cant believe I over looked it
The damn dealership put the upper engine mount on wrong. They basically flip flopped the mount. Here is a pic after i put the mount on right. You can see where it was hitting against the engine. So I flipped it around, started the car and what do you know. No more noise, no more abnormal vibration. Took it for a drive and it was back to pre-dealership status. I am freakin so happy had to pat myself on the back while kicking my own ass for not checking this out sooner.
Oh and I am right about our loss of oil not being the crank seal. Checked the oil while under the hood. Only reading on the very bottom of the stick. Going back to the retardship and telling them they didnt fix the problem, that they misdiagnosed the problem. I really dont want them touching it again though, probably screw something else up.
Leslies 04 neon we noticed was loosing oil. We would change the oil and of course check it here and there between oil changes. All of a sudden no oil was showing up on her dipstick or on just the last 1/4" of it. I would top it off, would take oh i think 1-2 quarts to get it in the safe zone. So car is out of its normal warranty but we have the exteneded(what a joke). So we took it to the retardship, told them the problem. They diagnosed it as a bad crank seal. In my mind I knew that wasnt the problem. I saw a little sippage, at the seal, but nothing more than normal and not enough to be loosing that much oil in less than 3,000 miles.
But the dealership insisted that was the problem. So we had to pay the $100 deductable to use our "extened warranty" so they would fix the seal. This was oh a 2-3 months ago we had this done. Well right after we picked it up Leslie sayed it was vibrating really bad and making bad noises when she started it up. I told her to call the dealership back and get it taken back in as they probably screwed it up. We got it back in a month after they did the work. They looked it over and said we dont see anything wrong, bring it back when you can better pin point where the noise is coming from. I was like what the hell, you idiots are supposed to be the trained mechanics, I am just a shade tree mechanic, but whatever. So i got busy with my job and working on my car I neglected the neon
shame on me right.I am on vacation since we just had our baby, so today I went and gave the car a real thorough look over. Put it on stands, checked the exhaust for clearance, checked the physical condition of the crank pulley, checked the bottom engine mount. nothing appeared wrong there. So i checked the top engine mount after i put the car on the ground. I couldnt move it side to side. What the hell I was thinking. So i proceeded to take it off to see what the problem was. And thats when i saw it, so obvious I cant believe I over looked it
The damn dealership put the upper engine mount on wrong. They basically flip flopped the mount. Here is a pic after i put the mount on right. You can see where it was hitting against the engine. So I flipped it around, started the car and what do you know. No more noise, no more abnormal vibration. Took it for a drive and it was back to pre-dealership status. I am freakin so happy had to pat myself on the back while kicking my own ass for not checking this out sooner. Oh and I am right about our loss of oil not being the crank seal. Checked the oil while under the hood. Only reading on the very bottom of the stick. Going back to the retardship and telling them they didnt fix the problem, that they misdiagnosed the problem. I really dont want them touching it again though, probably screw something else up.
So I am like 
and remove the wheel to clean it off when I notice while underneath it has a rip in the outer cv boot! I couldnt believe it!! So I take it back up and show them and the service manager says, "well, there is no way to prove it was us." 
), my Dodge dealership (Westgate C-J-D, Plainfiled, IN) has been a blessing to deal with. Not all dealerships are bad.