warranty

alsey_seven · Post by **alsey_seven** » Fri Nov 30, 2007 1:35 am

I bought my new Kodak camera from best buy 15 days ago. now it has a hot dead pixel. can i take it back to get an exchange from best buy? i didn't buy there extended warranty. but since its been less then a month will they honor my request since the camera is broken?

Kelevra · Post by **Kelevra** » Fri Nov 30, 2007 1:51 am

check the receipt. they should honor a return due to a faulty product under 60 days being it electronic. it should say on the back of the receipt.

and do yourself a favor. buy the extended warenty

alsey_seven · Post by **alsey_seven** » Fri Nov 30, 2007 2:07 am

can i still buy the extended warranty?

fearingdark · Post by **fearingdark** » Fri Nov 30, 2007 2:56 am

might have just missed out...for my GPS it was 14 days

alsey_seven · Post by **alsey_seven** » Fri Nov 30, 2007 3:04 am

ya i know they have a 14 day return. but mine isn't a return. the product is defected.

fearingdark · Post by **fearingdark** » Fri Nov 30, 2007 3:06 am

my bad...i was talking about the extended warranty

Haganracing · Post by **Haganracing** » Fri Nov 30, 2007 3:31 am

http://www.bestbuy.com/olspage.jsp?type ... d=cat12098

Try taking a look at that.

Hope this helped
-Chris

alsey_seven · Post by **alsey_seven** » Sat Dec 01, 2007 1:49 am

update. i was able to get a new camera today. the guy at the counter said he had the same problem with his digital camera to. So he knew what i was talking about. First time Best Buy wasn't an assholes

optlo · Post by **optlo** » Sat Dec 01, 2007 6:52 pm

its usually the customer not paying attention or understanding something that makes them think we are assholes...

14 day return policy on cameras n tvs n whatnot... after that its usually out of our hands.

MoxHair · Post by **MoxHair** » Sat Dec 01, 2007 7:28 pm

Im off work. Im not answering any questions.

Kelevra · Post by **Kelevra** » Sat Dec 01, 2007 8:26 pm

did you get the extended warranty this time?

jT · Post by jT » Mon Dec 03, 2007 8:06 am

i never get the warranties on things, and after reading someones thread here about their radar detector extended warranty problem (an old ass thread raised from the dead by a new member) i would definitely never buy the extended warranty

seriously, most of the time, youll want a new upgraded product anyways before ever needing to use the warranty... waste of money

Wizzard~Of~Ozz · Post by **Wizzard~Of~Ozz** » Mon Dec 03, 2007 8:16 am

There are ways around a lot of things..

"Hi, I received this as a gift, I asked the person that gave it to me where I got it, they said it was this store. They did give me the receipt if that helps you at all. I turned it on and noticed there is a permanently lit pixel. Could I exchange this for one that isn't defective? "

The gift policy at stores tends to be different then the normal DOA policy, only because the gift may not be opened for a month or so after purchase. They may also exchange it without even getting a receipt (I know walmart does this)

alsey_seven · Post by **alsey_seven** » Tue Dec 04, 2007 12:26 am

yes i did buy the extended warranty because the camera i bought is this one the kodak Z812 IS HD

MoxHair · Post by **MoxHair** » Tue Dec 04, 2007 12:49 am

Wizzard~Of~Ozz wrote:There are ways around a lot of things..

"Hi, I received this as a gift, I asked the person that gave it to me where I got it, they said it was this store. They did give me the receipt if that helps you at all. I turned it on and noticed there is a permanently lit pixel. Could I exchange this for one that isn't defective? "

The gift policy at stores tends to be different then the normal DOA policy, only because the gift may not be opened for a month or so after purchase. They may also exchange it without even getting a receipt (I know walmart does this)

The Best buy "Gift" Return policy runs until Jan 15th on this type of item